Any Fuel surcharge?
Arbutus Limousine does not add a fuel surcharge or any extra fees to our competitive pricing. The price you are quoted is the price you are charged.
Reservation Policy?
To book your reservation we require the total cost of the trip. We accept all major credit cards or cash, and offer business accounts as well. Your trip entails being charged from the first pick up point to the last drop off point.
Cancellation Policy?
Once a vehicle is reserved and the trip has been paid in full, any cancellation will result in a 25% forfeiture of the total amount. All cancellations must be received two (2) weeks prior to the reservation date to avoid forfeiture of 100% of the cost of the trip.
Gratuities?
Gratuities may be given at your discretion in appreciation of excellent service. A 15% gratuity is standard.
Do you offer Gift Certificates?
Gift certificates are available. They are non-refundable. You must bring your gift certificate with you if you wish to use it to pay for your treatments or services. If you do not have your gift certificate with you, you are welcome to use it for your next visit.