Reservation Policy

To book your reservation we require the total cost of the trip. We accept all major credit cards or cash and offer business accounts as well. Your trip entails being charged from the first pick-up point to the last drop off point.

Arbutus Limousine is proud to not add any hidden fees such as clean-up costs or fuel surcharges.

Cancellation Policy

Once a vehicle is reserved and the trip has been paid in full, any cancellation will result in a 25% forfeiture of the total amount. All cancellations must be received two (2) weeks prior to the reservation date to avoid forfeiture of 100% of the cost of the trip.


Gratuities may be given at your discretion in appreciation of excellent service. A 15% gratuity is standard.

Gift Certificates

Gift certificates are available. They are non-refundable. You must bring your gift certificate with you if you wish to use it to pay for your treatments or services. If you do not have your gift certificate with you, you are welcome to use it for your next visit.